Frequently asked questions
Are your products made to order or in stock?
Our store offers both made-to-order and in-stock products.
- Made-to-order items are produced specifically for you after your order is placed.
- In-stock items are ready to ship from our warehouse.
Each product page indicates whether an item is made-to-order or in-stock, as this may affect production time, shipping, and return eligibility.
How long will it take to receive my order?
Delivery times vary depending on the products ordered and your shipping destination.
- Made-to-order items require production before shipping.
- In-stock items are processed and shipped as inventory is available.
If your order contains both made-to-order and in-stock items, your items will ship separately and arrive at different times.
Can I return or exchange my order?
Return eligibility depends on the type of product you purchased.
- Made-to-order (Print-on-Demand) items: Because these products are made specifically for your order, they generally cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.
- In-stock items: Eligible in-stock merchandise may be returned or exchanged in accordance with our return policy. Please contact Customer Support at info@raccoonlogic.com within 14 days of delivery to begin the process.
How do I request a return or exchange?
Please contact our Customer Support team at info@raccoonlogic.com before returning any items. When contacting us, please include:
- Your order number
- A description of the issue or reason for the return
- Photos of the item and packaging, if applicable
Our team will review your request and provide the appropriate next steps.
What if my item arrives damaged, defective, or incorrect?
If your order arrives damaged, defective, or you receive the wrong item, please contact our Customer Support team at info@raccoonlogic.com within 14 days of delivery. To help us resolve your request as quickly as possible, please include:
- Your order number
- A brief description of the issue
- Photos of the item and packaging, if applicable
We'll review your request and work with you to provide a replacement or another appropriate resolution.
Where do you ship internationally?
We currently ship internationally to the following locations:
- Australia
- UAE
- Ireland
- England
- Scotland
- Italy
- France
Are international returns handled differently?
Yes. Return eligibility for international orders may vary depending on the destination country and applicable local regulations. Please contact Customer Support at info@raccoonlogic.com before returning any international order. We'll review your request and provide instructions based on your order and shipping destination.
Can I cancel or change my order?
Because many of our products are made to order, orders cannot be changed or canceled once they have been placed. Please review your order carefully before completing your purchase, including product selections, sizes, colors, quantities, and shipping information.If you have questions about your order after it has been placed, please contact our Customer Support team at info@raccoonlogic.com. We're always happy to help explain the status of your order and answer any questions you may have.